State Farm® Insurance Agent Cassie Thompson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tammy Venegas
November 22, 2024
"My experience with Lauren was quick and easy. Very professional making my appointment during my lunch time she was very flexible with her time. Definitely will refer my family and friends."
Erica Stevens
November 21, 2024
"I gave been with State Farm for quite a while now. I am so thankful for the FIRST CLASS service and customer service I have received. Every time I call the representatives have been so polite and helpful. I spoke with Lauren recently. She was great. Thank you Ms. Cassie for the wonderful people you have working for you!!! They are a reflection of you!!!!"
Jeanette Brodeur
November 21, 2024
"THANK YOU LAUREN at StateFarm!!!! Her customer service is amazing! Every time I call this office, I get a real person no recorded messages and I always hang up with a smile! Always give me GREAT competitive rates! I just added my renters ins.to my car insurance To StateFarm because was a great price! Thank you Lauren!!!"
brad flurry
November 19, 2024
"Lauren did a great job of waiting me through everything, and she saved me money! Thanks!"
Quietly Cooking
November 18, 2024
"Got a new car and had to add it and remove the old one. Took 1 quick phone call and a text to confirm the VIN. Quick and simple."
Garrett Brown
November 18, 2024
"I worked with Lauren Stone at this establishment and everything was handled professionally and efficiently. Very, very happy with my experience here!"
Keon Craven
November 15, 2024
"Thank you Breeanna for quoting me, you made the process clear and easy to understand. Your patience was a blessing."
"Keon, Thank you so much for your response to Breeanna. Patience is her specialty! "
takora harrison
November 15, 2024
"Lauren is Very nice and personable, helped me with great saving on my policy"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
James Brown
November 15, 2024
"My agent was Lauren she is amazing!!! Thanks State Farm!!!"
"Lauren is the best! She has a ton of experience and can answer any of your questions you may have. "
E. Dios
November 15, 2024
"Great prices and Cassie's customer service skills are amazing. She always takes the time to get us taken care of."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Greg Steeves
November 12, 2024
"Breeanna is the best! An absolute joy to deal with. She is happy, attentive, informative, patient and professional. Five stars!"
"Breeanna is exactly that. She will always happy and attentive. Thank you for the feedback! "
Drew Rice
November 12, 2024
"Lauren Stone made switching to state farm stress free and enjoyable. Highly recommend dealing with Lauren with your insurance needs."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jason Westover
November 8, 2024
"Thank you Lauren and State Farm for being able to take care of my needs. I was able to bundle my house and car into one. Lauren dug deep to find me the best discounts possible. I will be recommending them to anyone that is looking for coverage"
"Wow, thank you Jason! Please make sure you let anyone you know that comes to us to let us know you sent them so we can send you a special thank you gift card! "
Elsa Gutierrez
November 7, 2024
"Jorge Rocha was very helpful through the whole process. he thoroughly explained everything about the insurance to me. he also explained the other services provided by the agency. it made me feel very comfortable knowing that the agent i was speaking with cared about his client."
"Jorge is the best! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Arma Cervantes
November 5, 2024
"Thank you Lauren for your help with my last two concerns. You addressed my issues with professionalism and ease! You also sent me my necessary documents within minutes of our call ending. Thank you very much!"
"I am so glad Lauren was able to take care of your needs! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Selena
October 30, 2024
"Spoke with Lauren and she was very professional. Answered all my questions and gave me a good insurance policy. Thanks Lauren for everything"
"Lauren is the best! Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Catherine Derr
October 30, 2024
"Lauren is a pleasure to work with. She is very responsive and makes the underwriting process go smoothly. I wish I had met her years ago!"
"We love Lauren! She knows her stuff!!!! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Cicely Jackson
October 29, 2024
"Ms. Cassie Thompson and her team at State Farm have consistently demonstrated exceptional customer service, prioritizing the needs and satisfaction of their clients. Unlike other insurance companies I have encountered, State Farm truly operates with the client's best interests at heart. Ms. Thompson leads an outstanding team, including Ms. Lauren and Mr. Jake (if I recall correctly), who consistently exhibit professionalism and courtesy in every interaction. Recently, I faced an increase in my policy, resulting in a higher monthly rate. I promptly reached out to the team, and Ms. Thompson personally intervened to ensure that my concerns were addressed and resolved. Her dedication to customer satisfaction is truly commendable. I am thoroughly pleased with the services provided by State Farm and have no hesitation in recommending them to others. I intend to maintain a long-term relationship with this exceptional insurance company."
"It is our pleasure! Cicely you are always a pleasure to work with! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Robert Ramos
October 28, 2024
"The agent was warm and very pleasant to talk to 😃!!! Keep up the good work y'all!!!"
"Thank you for your amazing review Robert!"
Wynter Speer
October 28, 2024
"My conversation on the phone with Lauren today was super helpful! She’s very nice and personable. She answered all of my questions quickly and got me exactly what I needed even quicker. I appreciate her assistant today!"
"Lauren knows her stuff!!! She is a wealth of knowledge! Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Dominique Miles
October 18, 2024
"Love my agent Cassie"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Yadira Hernandez
October 15, 2024
"They ALWAYS have the best customer service!"
"Thank you Yadira! That means the world to us! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Brett Bond (SurfinTJ)
October 11, 2024
"I worked with, Lauren, a nice young lady who was extremely helpful. I'm very happy with my new service."
"Lauren LOVES her job and is very good at it!! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lauren Stone
October 11, 2024
"Fantastic agent and staff! Very knowledgeable and proactive. I’d give six stars if possible!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Thomas Brown Jr. (Terrific/Terrible Tom)
September 20, 2024
"With me being a young driver, shopping around for auto insurance is very challenging. However, Breeanna did a exceptional job of breaking down each and every aspect of the insurance coverage to where I could comprehend. I'm privileged and honored to experience such tremendous customer service! Thanks again Breeanna and keep being great!"
"Thomas, Thank you so much for your kind words and the 5-star review! I'm glad Breeanna could make the process of understanding auto insurance easier for you. We strive to provide exceptional customer service, and it's wonderful to know that Breeanna's efforts made a positive impact. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"