State Farm® Insurance Agent Cassie Thompson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Greg Steeves
November 12, 2024
5
out of
5
rating by Greg Steeves
"Breeanna is the best! An absolute joy to deal with. She is happy, attentive, informative, patient and professional. Five stars!"
Drew Rice
November 12, 2024
5
out of
5
rating by Drew Rice
"Lauren Stone made switching to state farm stress free and enjoyable. Highly recommend dealing with Lauren with your insurance needs."
Jason Westover
November 8, 2024
5
out of
5
rating by Jason Westover
"Thank you Lauren and State Farm for being able to take care of my needs. I was able to bundle my house and car into one. Lauren dug deep to find me the best discounts possible. I will be recommending them to anyone that is looking for coverage"
We responded:
"Wow, thank you Jason! Please make sure you let anyone you know that comes to us to let us know you sent them so we can send you a special thank you gift card! "
Elsa Gutierrez
November 7, 2024
5
out of
5
rating by Elsa Gutierrez
"Jorge Rocha was very helpful through the whole process. he thoroughly explained everything about the insurance to me. he also explained the other services provided by the agency. it made me feel very comfortable knowing that the agent i was speaking with cared about his client."
We responded:
"Jorge is the best! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Arma Cervantes
November 5, 2024
5
out of
5
rating by Arma Cervantes
"Thank you Lauren for your help with my last two concerns. You addressed my issues with professionalism and ease! You also sent me my necessary documents within minutes of our call ending. Thank you very much!"
We responded:
"I am so glad Lauren was able to take care of your needs! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Selena
October 30, 2024
5
out of
5
rating by Selena
"Spoke with Lauren and she was very professional. Answered all my questions and gave me a good insurance policy. Thanks Lauren for everything"
We responded:
"Lauren is the best! Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Catherine Derr
October 30, 2024
5
out of
5
rating by Catherine Derr
"Lauren is a pleasure to work with. She is very responsive and makes the underwriting process go smoothly. I wish I had met her years ago!"
We responded:
"We love Lauren! She knows her stuff!!!! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Cicely Jackson
October 29, 2024
5
out of
5
rating by Cicely Jackson
"Ms. Cassie Thompson and her team at State Farm have consistently demonstrated exceptional customer service, prioritizing the needs and satisfaction of their clients. Unlike other insurance companies I have encountered, State Farm truly operates with the client's best interests at heart. Ms. Thompson leads an outstanding team, including Ms. Lauren and Mr. Jake (if I recall correctly), who consistently exhibit professionalism and courtesy in every interaction. Recently, I faced an increase in my policy, resulting in a higher monthly rate. I promptly reached out to the team, and Ms. Thompson personally intervened to ensure that my concerns were addressed and resolved. Her dedication to customer satisfaction is truly commendable. I am thoroughly pleased with the services provided by State Farm and have no hesitation in recommending them to others. I intend to maintain a long-term relationship with this exceptional insurance company."
We responded:
"It is our pleasure! Cicely you are always a pleasure to work with! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Robert Ramos
October 28, 2024
5
out of
5
rating by Robert Ramos
"The agent was warm and very pleasant to talk to 😃!!! Keep up the good work y'all!!!"
We responded:
"Thank you for your amazing review Robert!"
Wynter Speer
October 28, 2024
5
out of
5
rating by Wynter Speer
"My conversation on the phone with Lauren today was super helpful! She’s very nice and personable. She answered all of my questions quickly and got me exactly what I needed even quicker. I appreciate her assistant today!"
We responded:
"Lauren knows her stuff!!! She is a wealth of knowledge! Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Dominique Miles
October 18, 2024
5
out of
5
rating by Dominique Miles
"Love my agent Cassie"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Yadira Hernandez
October 15, 2024
5
out of
5
rating by Yadira Hernandez
"They ALWAYS have the best customer service!"
We responded:
"Thank you Yadira! That means the world to us! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Brett Bond (SurfinTJ)
October 11, 2024
5
out of
5
rating by Brett Bond (SurfinTJ)
"I worked with, Lauren, a nice young lady who was extremely helpful. I'm very happy with my new service."
We responded:
"Lauren LOVES her job and is very good at it!! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lauren Stone
October 11, 2024
5
out of
5
rating by Lauren Stone
"Fantastic agent and staff! Very knowledgeable and proactive. I’d give six stars if possible!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Thomas Brown Jr. (Terrific/Terrible Tom)
September 20, 2024
5
out of
5
rating by Thomas Brown Jr. (Terrific/Terrible Tom)
"With me being a young driver, shopping around for auto insurance is very challenging. However, Breeanna did a exceptional job of breaking down each and every aspect of the insurance coverage to where I could comprehend. I'm privileged and honored to experience such tremendous customer service! Thanks again Breeanna and keep being great!"
We responded:
"Thomas, Thank you so much for your kind words and the 5-star review! I'm glad Breeanna could make the process of understanding auto insurance easier for you. We strive to provide exceptional customer service, and it's wonderful to know that Breeanna's efforts made a positive impact. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Jesus Reyes
September 18, 2024
5
out of
5
rating by Jesus Reyes
"Reached out to me to come in or do it online Decided to come in. Was greeted upon Arrival. Discussed my options and then I was set to go Road ready in a few minutes. Jorge Rocha was Great!!"
We responded:
"Thank you, Jesus, for sharing your experience! I'm glad you chose to visit us in person and that Jorge provided you with excellent service. It's wonderful to know you felt welcomed and were able to get road-ready quickly. If you need any further assistance, feel free to reach out. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Susan Leonard
September 18, 2024
5
out of
5
rating by Susan Leonard
"Kevin has been amazing to work with! He knows he stuff, and he has been a pleasure to work with."
We responded:
"Kevin has been a fantastic asset to our team, and we're happy to know he provided you with such a positive experience. Your satisfaction is our priority, and we're grateful for your feedback. If you need any further assistance, feel free to reach out. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Sabrina Soto
September 14, 2024
5
out of
5
rating by Sabrina Soto
"I just recently got my homeowners, auto insurance and life insurance with Jorge Rocha, he was very informative and chose the right coverages for my family and myself. I highly recommend Jorge Rocha as your insurance agent and have sent all my family and friends 🧡 with Jorge Rocha as your insurance agent."
We responded:
"Sabrina, thank you so much for your wonderful review! I'm glad to hear that Jorge was able to provide you with the right coverages for your homeowners, auto, and life insurance needs. It's fantastic that you found his information helpful and that you feel confident recommending him to your family and friends. We truly appreciate your trust and support. If you ever have any questions or need further assistance, our office is here to help! - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Jon Jordan
September 13, 2024
5
out of
5
rating by Jon Jordan
"Breeanna wrote me a life policy, and explained everything I needed to know for the path forward. Can’t wait to follow up!"
We responded:
"Hi there Jon, thank you for your amazing review, here at Cassie Thompson State Farm, we pride ourselves in offering life insurance products to all of our clients, Breeanna is amazing when it comes to findings the right product for each individual! "
Gloria Hopkins
September 11, 2024
5
out of
5
rating by Gloria Hopkins
"She was awesome."
We responded:
"Gloria, I'm glad you had an awesome experience with our office! Thank you for your kind words. If you ever need anything else, we're here to help. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Jesse Howton
September 10, 2024
5
out of
5
rating by Jesse Howton
"I could not recommend a more capable team than this one. Breeanna always does an amazing job addressing my questions and concerns, and the rest of the team always carry the most pleasant energy. 10/10 recommend."
We responded:
"Jesse, thank you for your wonderful review! I'm glad to hear that Breeanna and the rest of the team have been able to address your questions and concerns effectively. We always strive to maintain a pleasant and helpful atmosphere. Your recommendation means a lot to us. If you need any further assistance, we're here for you. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Mariah C
September 10, 2024
5
out of
5
rating by Mariah C
"Jorge R was amazing! 10/10 will definitely be referring other to go to him! Super friendly as well"
We responded:
"Mariah, thank you for your wonderful review! I'm glad to hear that Jorge provided you with such a positive experience. Your recommendation means a lot to us. If you need any further assistance, our office is here to help. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Luis cerda
September 10, 2024
5
out of
5
rating by Luis cerda
"Jorge Rocha was super helpful and friendly I would highly recommend going to him! I saved money by switching to State Farm thanks to him!"
We responded:
"Luis, thank you for your wonderful review! I'm glad Jorge was able to assist you and provide a friendly experience. It's great to know you saved money by switching to State Farm. If you have any further questions or need assistance, feel free to reach out. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Jane Montez
September 10, 2024
5
out of
5
rating by Jane Montez
"This office has incredible employees. Breeanna was able to answer my questions and save me money. The service is amazing!!! I am a proud customer of State Farm, Cassie Thompson and team."
We responded:
"Jane, thank you for your wonderful review! I'm glad Breeanna was able to assist you and help save you money. Our team is grateful to have you as a proud customer. If you need any further assistance, we're always here to help. - Cassie Thompson - State Farm Insurance Agent, San Antonio, TX"
Brogan Marinelli
September 10, 2024
5
out of
5
rating by Brogan Marinelli
"Jorge helps me with all my Insurance needs. Highly recommend"
We responded:
"Thank you Brogan!"